La Casita & Sonterra Patient Information

For your convenience and efficiency, we have provided forms that can be completed online through a secure network. Please click on the links below, complete the information and click the submit button. We look forward to welcoming you to our office.

In an effort to efficiently serve you and other patients, you must PRINT and COMPLETE your New Patient forms prior to your upcoming appointment in order to be seen. If paperwork is not completed, this may result in rescheduling of your appointment.

Health Care Participation

We understand the importance of healthy, beautiful skin to your physical and emotional well-being. Our goal is to help patients get the medical treatment they need and the cosmetic dermatology services they desire. We accept Medicare, and contract with most major PPOs. Prior to calling our office, we suggest contacting your insurance provider to confirm we participate in your healthcare provider:

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Humana
  • United Health Care

Our financial clerk is happy to assist you in obtaining maximum reimbursement from your insurance company for services that are covered under their plan. We are a CareCredit provider. (It’s convenient – you only need to go through the approval process once, no matter how many times you utilize CareCredit.) We do not participate in Medicaid or HMOs.

Payment and Insurance

Please be prepared to render payment when care is provided, including a charge for the initial consultation visit. You will incur additional charges for surgical or cosmetic treatments performed during your appointments, and for skin care items you choose to purchase. We gladly accept:

  • Cash
  • Personal Check
  • Visa
  • MasterCard
  • American Express
  • CareCredit

We structure our office hours to facilitate in-office medical and cosmetic procedures. That requires the scheduling of extended visits, so we must bill for missed or cancelled appointments.

Please be advised Humana Access Medical cards are not permitted to purchase products even those sold by a physician’s office. Please be aware that products should never be charged on any HSA (Health Savings Account) cards as products, do not qualify as medical expenses per the HSA guidelines set forth by the US Government, even those sold by a physician.

Medication Refills

It is your responsibility to request needed prescription refills at the time of your appointment. If you require medication between appointments, contact your pharmacy to see if you have additional refills on your prescription. If no refills remain, ask the pharmacy to fax the request to the respective office you were seen at (La Casita – 210.692.3000 Sonterra 210.370.9995) and please put attention to the provider you were seen by. Many medications are not covered by insurance companies. Ask your insurance provider for a formulary (list of medications covered under your plan). If you are calling our office to request a refill, please allow 48 hours for prescription refills to be processed.

Image Consultation

Your personalized image consultation will include open discussion of your medical and aesthetic concerns, treating them with respect and compassion. We analyze the present condition of your skin and create a customized program to help you your image goals.

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Schedule A Consultation

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WHAT HAPPENS IN A CONSULTATION?

01. Get to know Dr. Bucay.

02. Help her understand you and your goals.

03. Learn about our services and specialties.

“Very comfortable environment, all staff very were very professional, and Dr. Bucay was a delight. She is an artist with the skills and compassion that focus specifically on the clients needs. Dr. Bucay is amazing.”

–Jorie K.

HOW MAY WE HELP?

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Exciting News – We’re Moving!

For 35 years, as a board-certified dermatologist, I have provided compassionate and exceptional care while offering the latest advancements in skin health and rejuvenation.

 

Health care continues to evolve toward regenerative medicine and longevity, and dermatology is no exception.

 

My core beliefs are that health and beauty are not mutually exclusive, but beauty must never come at the expense of health. Skin health is foundational to overall wellness, and my mission is to empower every patient with the education and tools to optimize skin health.

 

In this spirit, I am thrilled to announce that effective August 3, 2026, the Hardy Oak location of Bucay Dermatology and Aesthetics will have a new home at Stone Oak Physician’s Plaza II, where I will be sharing a wonderful space with Dr. Michelle Harden, MD, Concierge Women’s Health, Menopause, Lifestyle Medicine.

 

I cannot think of a better setting that reflects the future of comprehensive wellness, regenerative care, and healthy aging.

 

I look forward to welcoming both our longtime patients and those visiting us for the first time to our new location:

 

Stone Oak Physician’s Plaza II

540 Oak Centre Drive, Suite 280

San Antonio, TX 78258

 

Now accepting new patients

To schedule your appointment, please call 210.692.3000

 

I am grateful for your trust and confidence – Vivian Bucay, MD

 

P.S. Of course, we will continue to welcome patients to our “La Casita” Monte Vista location at:

La Casita

326 W. Craig Place

San Antonio, TX 78212

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